Terms of Service
Last updated: August 26, 2026
Deskcovered is a product of ActivePitch, Inc. These Terms of Service (the "Terms") are an agreement between you and ActivePitch, Inc. ("Deskcovered," "we," "us") governing your use of the Deskcovered website and services — an AI assistant that answers and places phone calls, keeps a phone sheet, and manages contacts, calendar items, tasks, and connected email (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. Who may use the Service
You must be at least 18 years old. The Service is currently offered for use in the United States. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes it.
2. The Service and AI
The Service uses artificial intelligence to hold conversations, take and deliver messages, and prepare content such as notes, summaries, and email drafts. AI makes mistakes: it can mishear, misunderstand, or state things that are not accurate. You are responsible for reviewing AI-prepared content that matters — especially anything you approve for sending — and for the instructions you give your assistant. The Service does not provide legal, medical, financial, or other professional advice.
Your assistant is designed to present itself as an AI assistant. You must not instruct or configure it to claim to be human or to deny being an AI, and we may cause the assistant to disclose that it is an AI at any time.
The Service is not a substitute for a telephone line and cannot make emergency calls. Do not rely on the Service to contact 911 or any emergency service.
3. Your account
Keep your sign-in credentials confidential; you are responsible for activity under your account. Give us accurate information and keep it current. Tell us immediately at deskcovered@gmail.com if you suspect unauthorized use.
4. Beta features
Parts of the Service are offered as a beta, including free promotional usage. Beta features are provided as-is, may change, break, or be withdrawn at any time, and may involve additional review of Service performance as described in the Privacy Policy. Free promotional hours have no cash value and may end or change with notice. If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.
5. Call recording and the law
The Service records and transcribes conversations handled by your assistant as part of how it works, and your desk's Recording setting controls recording of bridged person-to-person call segments. Laws on recording calls vary: some states — including California, Florida, Illinois, Washington, and others — require the consent of all parties to a call, and violations can carry civil and criminal penalties.
You, not Deskcovered, are responsible for making sure your use of the Service complies with the recording, wiretap, and eavesdropping laws that apply to you and to the people your assistant talks to — including obtaining any required consents or notices. If you are not able to satisfy those requirements, do not use recording features. We may add automatic recording announcements to calls at any time.
6. Outbound calling rules
Calls your assistant places are made at your direction, using an artificial voice. Under the Telephone Consumer Protection Act, calls using an artificial or AI-generated voice to a mobile phone generally require the called party's prior express consent — and prior express written consent if the call is telemarketing. You may direct calls only to people with whom you have a personal or business relationship or another lawful basis to call.
- No telemarketing, cold-calling, or mass-calling campaigns.
- No robocalls, spam, surveys, or automated solicitation of any kind.
- No calls that violate do-not-call registries or state calling-time rules.
- No misrepresenting caller identity.
7. Acceptable use
You agree not to use the Service to:
- break the law, or record, intercept, or monitor communications unlawfully;
- harass, threaten, defraud, or impersonate anyone, or obtain information about a person by pretext;
- send spam or unlawful, deceptive, or infringing content;
- probe, disrupt, overload, or reverse engineer the Service, or evade its limits or security;
- resell or provide the Service to third parties as your own service without our written agreement.
We may suspend or terminate accounts that put the Service, other users, or the public at risk.
8. Connected Google services
If you connect a Gmail account, Google Contacts, or Google Calendar, you authorize the Service to access them as described in the Privacy Policy, and your use of Google's services remains governed by Google's own terms. The assistant prepares email drafts for your review; email is sent only when you explicitly approve a specific message— by clicking Send, or by saying yes on a call after the draft is read back to you. You are responsible for the content of email you approve. You can disconnect at any time in the app or from your Google Account settings. Deskcovered's use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
9. Text messages
By texting your AI assistant’s number from your own phone, you consent to receive text replies from it at that number. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help. Consent is not a condition of any purchase. Mobile carriers are not liable for delayed or undelivered messages.
How texting works, and how you opt in and out, is described at deskcovered.com/texting.
10. Fees and billing
- Paid use of the Service is billed through Stripe, based on the prices and plans shown to you before you buy, plus metered usage (your AI assistant’s working hours across calls, chat, and email, and minutes on direct or connected calls, which count at a quarter rate) where applicable.
- If you buy a subscription, it renews automatically at the end of each billing period until you cancel. You can cancel online at any time, and cancellation takes effect at the end of the current period. We will notify you in advance of material price increases.
- Except where these Terms, an offer, or the law says otherwise, fees are non-refundable.
- You are responsible for applicable taxes. We may suspend the Service for non-payment.
11. Your content
You own the content in your account — your contacts, phone sheet, transcripts, recordings, calendar, tasks, messages, and email content. You grant us a limited, non-exclusive license to host, process, transmit, and display that content solely to operate, secure, and improve the Service. This improvement license does not extend to Google user data, which we use only as the Privacy Policy's Google section allows. You are responsible for having the rights to the content you add — for example, the contact lists you import.
12. Our intellectual property
The Service — its software, design, and trademarks — belongs to Deskcovered and its licensors. We grant you a limited, revocable, non-transferable right to use it under these Terms. No other rights are granted.
13. Third-party services
The Service depends on third parties — telephone carriers, Google, Stripe, and the processors listed in the Privacy Policy. Their services are governed by their own terms, and we are not responsible for their acts, omissions, or outages.
14. Disclaimer of warranties
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, that calls, messages, or emails will be completed, delivered, or accurately transcribed, or that AI output will be accurate or reliable. Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.
15. Limitation of liability
To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill; and (b) Deskcovered's total liability for all claims arising out of or relating to the Service or these Terms is limited to the greater of the amounts you paid us in the twelve months before the claim arose or one hundred dollars ($100). These limits do not apply where the law does not allow them.
16. Indemnification
You will defend and indemnify Deskcovered against claims, damages, and expenses (including reasonable attorneys' fees) arising from your content, your instructions to your assistant, your breach of these Terms, or your violation of law in using the Service — including recording-consent and telephone-solicitation laws.
17. Disputes, arbitration, and class waiver
Talk to us first. Before filing a claim, email deskcovered@gmail.com a written notice describing the dispute. The parties will try in good faith to resolve it informally for 60 days from the notice.
Arbitration.If we cannot resolve it, any dispute arising out of and relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, governed by the Federal Arbitration Act. The arbitrator decides questions of arbitrability. We will pay the fees those rules assign to us. If multiple similar demands are filed in coordination, the AAA's mass-arbitration procedures apply.
Exceptions. Either party may bring an individual claim in small-claims court, or seek injunctive relief in court for infringement or misuse of intellectual property. Where California law applies, this section does not waive claims for public injunctive relief.
Class waiver: disputes will be arbitrated only on an individual basis. Neither party may participate in a class, consolidated, or representative action, and the arbitrator may not consolidate claims. This class waiver is essential to this section and is not severable from it.
Opt-out. You may opt out of this arbitration agreement entirely by emailing deskcovered@gmail.com within 30 days of first accepting these Terms, stating your name, account email, and that you opt out of arbitration. Opting out does not affect any other part of these Terms.
18. Governing law and venue
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Court proceedings that are not subject to arbitration must be brought in the state or federal courts located in Los Angeles County, California, and both parties consent to their jurisdiction.
19. Termination
You may stop using the Service or delete your organization at any time in the app. We may suspend or terminate your access for breach of these Terms, legal risk, or non-payment, with notice where practicable. Upon termination your right to use the Service ends, and data is handled as the Privacy Policy describes — export what you need before closing your account. Sections that by their nature should survive (including 11, 12, and 14–18) survive termination.
20. Copyright complaints
If you believe content on the Service infringes your copyright, email deskcovered@gmail.com with the material, its location, your contact information, and a statement of your good-faith belief. We respond to valid notices and terminate repeat infringers.
21. Changes to these Terms
We may update these Terms. If a change is material, we will notify account holders (for example, by email) before it takes effect and update the date at the top. Using the Service after a change takes effect means you accept the updated Terms.
22. General
These Terms and the Privacy Policy are the entire agreement between us about the Service. If a provision is found unenforceable, the rest remain in effect. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. A failure to enforce a provision is not a waiver. Neither party is liable for delay or failure caused by events beyond its reasonable control. You consent to receive notices and communications from us electronically at your account email. You may not use the Service in violation of U.S. export controls or sanctions.